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Unit learning outcomes

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TO BE ANSWERED latest until sunday night! answer some question [|here]

a) various competing and complementary concepts of IS and their component parts, specifically internet applications; b) the business applications of these concepts in generic and industry specific contexts; c) current and likely future developments and applications of hospitality-specific information systems; d) the role of these systems in the development of the business enterprise; e) strategic and operational criteria employed in designing, selecting, deploying and managing these systems; and; IS resource assessments, planning, and management.  f) The implications of Web2.0 in marketing, management, collaboration and user driven content
 * Upon successful completion of this unit, students should gain an understanding, knowledge and ability of the**

Intro to ICT - Introduction to HIS course - Presentation of course and administration - brainstorming in groups - What "touches" ICT - Presentation of Project Continuation on Brainstorming in groups on current trends - Added some clouds to have an extended discussion about those trends and how they may influence already on how business is done - Look at your own ideas on your role linked to ICT and ICT management - see menu "future of you"
 * Curriculum Outline**

Web work - Steps to get to your own Webpage - From first design ideas to webmarketing - Indirect online distribution- Get your business listed - Metatags - Webmarketing

Travel 2zero - Latest IS trends in hotels - Customer Service online - Pre arrival checking –eConcierge – eFolio - Social website (Sheraton) – eBreaks - eCRM’s

SUSTAINABLE ict - prepare for Project Days

Upon successful completion of this unit, students should gain an understanding, knowledge and ability of the a) various competing and complementary concepts of IS and their component parts, specifically internet applications; b) the business applications of these concepts in generic and industry specific contexts; c) current and likely future developments and applications of hospitality-specific information systems; d) the role of these systems in the development of the business enterprise; e) strategic and operational criteria employed in designing, selecting, deploying and managing these systems; and; IS resource assessments, planning, and management.
 * Unit learning outcomes**

Intro to ICT - Introduction to HIS course - Presentation of course and administration - brainstorming in groups - What "touches" ICT - Presentation of Project Continuation on Brainstorming in groups on current trends - Added some clouds to have an extended discussion about those trends and how they may influence already on how business is done - Look at your own ideas on your role linked to ICT and ICT management - see menu "future of you"
 * Curriculum Outline**

Web work - Steps to get to your own Webpage - From first design ideas to webmarketing - Indirect online distribution- Get your business listed - Metatags - Webmarketing

Travel 2zero - Latest IS trends in hotels - Customer Service online - Pre arrival checking –eConcierge – eFolio - Social website (Sheraton) – eBreaks - eCRM’s

SUSTAINABLE ict - prepare for Project Days Open Source - how open source went from a joke to THE most talked trend in technology - Open source > mainstream - Looking at different open source applications

Security issues – Dark Side of the internet – Virus – Spam – Scamming - 904

eCommerce - Airline business online - Yield Management / Revenue Management

Cloud Computing - How new business concepts are only possible because of new technologies - Intelligent housing - What will Web3 become –Linked Data - Sustainability and the Internet

Augmented Reality and the merge of ON and OFF-line world


 * Learning Resources & Requirements**

NO course book
 * Books:**

Zines Wired http://www.wired.com
 * eResources:**

Webarticles to be subscribed and regular read: Subscribe to http://www.trendwatching.com trends or/and access trends presentation on Student vDrive Subscribe to google news alert on “hotel information systems”, “technology trends hospitality” Subscribe to www.hospitalitynet.org mailing list

The course will be done using different teaching styles (web enhanced through moodle, wiki and webcast). Students will be motivated to participate at all time beyond the simple classroom training. The teachers sees himself as a guide to help the students to acquire knowledge and experience through trying and investigate using latest ICT tools and applications. The emphasis is not on learning technical terms by heart but rather to learn on how to find and investigate themselves, to locate trends and apply them to the hospitality industry, to get the objectives done in a professional manner, using today’s ICT. We will use real life samples and latest internet tools available to prepare the students for their future virtual, digital, immediate, knowledgeable, innovative and molecular working environment. There will be guest lecturers in person as well as through virtual webcast tools. Additionally we will do different fieldtrips to experience ICT in real.
 * Teaching, Assessment Methods & Learning strategies**

Your lecturer believes in a 24/7 world of communication. You can reach me anytime anyday through different means, either physically in coming to my office or through digital means, email: lukas.ritzel@imi-luzern.com ; chat (no email to this account please) lritzel@hotmail.com, skype: lritzel , SL: prasena voom.
 * Availability of Unit Lecturers**
 * Assessment methods, instruments and grading**

Midterm **project** delivery and description, teamwork Graded Project, timeframe 9+ weeks, teams at 3 students, final delivery week 16, midnight of October 16 (late submission will result at a maximum of 40%, if later than three weeks after deadline then project non-accepted. The Time management of handling the project will be part of the grading. Milestones will be given to students to be kept. Students will have to come up with content suggestions for 3 different communication channels (iPhone cityguide, SwissInfo.org Switzerland Webportal and younghotelier.com hospitality portal). Topic to cover is on a specific topic, point of interest to international students coming to Luzern / Switzerland. Create a project wiki to publish all your ideas, team meetings and decisions, job assignments, research work done Final delivery should be a wiki text script (milestone 1) followed by visual script (milestone2 slides or pdf) and then finally a podcast or vlog (final last milestone) 40%

End Term, November, **final exam**: 2 hours, choose out of 4 questions 2 and answer them in writing (essay style) BUT allowed to use your own notes (only the ones that have been placed on your own wikipage as discussed in class and pasted before saturday before the finals local time 2400) only paste what you have send to me as email or what has already been posted on your individual page during the course. To perform well you must have understood all the terms and concepts covered throughout the whole course and being able to get things into a context and eventually build bridges between them. Ensure you have read all wiki pages as well as followed up on the links given as well as understand the basics covered in the presentations on the Student virtual drive. There is no learning by heart but deeper understanding of the concepts discussed needed. make sure you read the questions carefully and make sure you answer all questions asked. The individual wiki pages will be printed by me and distributed to the ones who want it. They are part of the exam and must be given back to lecturer after exam to be evaluated. 40%

During the whole term, ongoing: different small assignments (non graded) 20%
 * Performance** throughout the whole class; contribution, attendance and added value of interaction with lecturer

Learning Outcomes (1) (2) (3) (4) (5) see table in Unit Handout on vDrive in more detail


 * Coursework – Marking Criteria**

40%
 * Project:** Your project work will me measured based on how well you handled an ICT project in a team in the time given. Your progress of work must be visible through the project wiki. Your final delivery should be done in a professional way using ICT technologies. Ensure that you provide enough references and document your decisions. Ensure that you have done enough research on all the three distribution channels to provide a customized proposal for each separate one based on what fits in content wise as well as technically. Discuss in the group and justify your decisions and suggestions. Each team member will receive an individual grade based on the overall project grade (team at 50%) and a individual peer assessment through the other members of the team (50%)

Performance: throughout the whole term, active contribution through different communication channels, active contribution with relevant add-on of content to class wiki. Ensure timely delivery of all sub projects and homework distributed to students during the term and their timely follow up based on lecturers feedback. 20%

1 Deadline for graded project Friday October 16 at midnight 2 September 14, Career day 3 Week Sept 21 to 25, Termbreak 4 Sept 30/ October 1 Sustainability Days 5 iHome – Horw Technikumstrasse 21, www.ihomelab.ch Experience a intelligent house tour in 2 groups, counts as one double lesson, eventually Sept 28. Event: Visit of the iHomeLab, Date: Monday, September 28, 2009 Time: group 1: 11.30h, group 2: 12.30h, Meeting point: At the entrance to the iHomeLab www.ihomelab.ch 6 Visit Post logic and SwissInfo.org (Bern and on the way to Bern) one day ,counts for 2 double lessons Post logic to experience at first hand on how effective our post can work because of technological support to the huge logistics behind [|www.post.ch/en/post-startseite.htm] Swiss Info Swiss country portal, part of my project (graded) would be to create specific media content for our iphone cityguide and Switzerland portals (movie, pod cast, maps with information, wiki ) relevant to international students in Switzerland [|www.swissinfo.org] 7 Emex Marketing Fair and Green Village Zurich August 27, one day, counts as one double lesson www.suisse-emex.ch
 * IMPORTANT DATES TO REMEMBER**